Flight constructs customer experience teams that prioritize people for emerging startups, embracing a remote-first approach. Our goal is to broaden access to customer experience careers and advance a human-centered outsourcing model in collaboration with our client companies. We collaborate with a range of partners, from early-stage founders making their initial support hire to established leaders expanding their teams. Our clients rely on us to source the best talent worldwide and work together to establish the ideal infrastructure for success.
This is where you come in – as a Customer Success Associate, you will closely engage with customers to ensure their ongoing success in using the company’s product or service. You will take ownership of client relationships, nurturing and expanding them to drive adoption, retention, and satisfaction. Serving as a bridge between clients and the company, you will ensure an exceptional experience at all times!
- Build a trusted and strategic advisor relationship with each assigned client, focusing on increasing adoption, ensuring retention, and promoting satisfaction.
- Act as the primary point of contact for clients, managing their entire lifecycle with the company, from onboarding to product adoption and engagement, and ultimately, offboarding.
- Understand clients’ needs and collaborate with them to establish key performance indicators, identify opportunities, and help them achieve their goals.
- Program manage customer needs and issues, working across departments to resolve escalations.
- Prepare and analyze data reports related to product usage, invoices, payments, client lifecycle stages, and more.
- Customize and deliver webinar sessions to educate clients about Sunlight, tailoring the content to each client’s specific needs.
Who we’re seeking:
- At least 1 year of prior experience in Customer Success or a proven track record of increasing customer satisfaction, adoption, and retention for companies with 10+ employees.
- Excellent verbal and written communication skills in English, demonstrated by a strong score on an English proficiency test (knowledge of additional languages is a plus!).
- Detail-oriented and analytical mindset.
- Strong team player with self-starter qualities.
- Thrives in a fast-paced environment and can adapt priorities on-the-fly.
What we provide:
- Flexible remote-first work environment.
- Competitive compensation based on experience and location.
- Global community of talented colleagues united by a passion for assisting others and a commitment to supporting each other’s success.
- Learning and development programs to continuously expand your perspective, skills, and career.
- Early stage startup with ample opportunities for ownership and impact.
- 20 days of paid time off.
Flight is an equal opportunity employer that celebrates diversity. We do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.
To apply: https://weworkremotely.com/remote-jobs/flight-cx-customer-success-associate