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Our verdict
TriNet is a leading US Professional Employer Organization (PEO) providing PEO services, HR consulting, payroll processing, benefits sign-up and administration, and an online platform. One of the few publicly-listed, accredited and certified PEOs in the US, TriNet is a trusted business partner for small, medium and large enterprises alike.
Pros
- Wide range of benefits plans available
- Specialist industry expertise
Cons
- Pricing not publicly available
- Not suitable for overseas employees
How is this calculated?
We calculate the Overall Rating by combining the ratings of several testing categories.
Learn more by reading our testing and review methodology.
USD only
Not publicly available
Direct deposit
TriNet is a well-established national PEO that offers a wide range of HR services, insurance packages, and a powerful online platform for employers and employees.
Keep reading this TriNet review as we go in-depth on the company’s offerings, its pros and cons, and our final verdict on who this service is best suited for.
Overview of TriNet’s Full Service HR Solutions
TriNet offers a suite of full-service HR solutions. It is recognized as a leader in the industry — receiving accolades for the Highest User Adoption in the Mid-Market category and Leader in the Small Business category from G2 for Winter 2022 (attributed not least to its outstanding HR support). TriNet is one of the largest PEOs in the world, processing $55 billion in payroll in 2021 – the same year it acquired Zenefits, a leading HR services provider in the US.
Instead of offering one-size-fits-all packages, TriNet promotes an ecosystem of services that can be combined into custom solutions to fit a company’s needs. In this respect, it near replaces the need for a dedicated HR manager within a company. These include payroll processing and HR management assistance through their digital platform, health insurance and benefits plans from a choice of national providers, compliance risk mitigation, management training, strategic HR consulting, and more.
Key Features
Professional Employer Organization (PEO)
A Professional Employer Organization (PEO) assists a growing business in expanding its workforce by becoming the ‘co-employer’ for employees and taking the administrative burden of HR, employment tax, and compliance off client companies. Read more about how the PEO model functions in our article, breaking down how PEOs work.
As a large PEO, TriNet stands out for its impressive range of insurance and benefits options. It offers plans through Aetna, Blue California, Kaiser Permanente, UnitedHealth Group, MetLife, Aflac, and Empower Retirement. It is able to provide a wide variety of comprehensive and premium-level plans, which can help attract high-level talent to smaller businesses. TriNet also offers 401(k) plans as well, often at lower-than-market rates.
The platform provides a total compensation statement for each employee, showing the value of their total package.
Businesses can expand their benefits offerings with the TriNet Enrich program, which helps to provide tax-optimized reimbursements for health care, family planning, education, disaster relief, travel, and adoption.
Payroll
TriNet provides a number of payroll administration tools for businesses and self-service tools for employees. Services include payroll processing for timely pay and direct deposit and debiting, e-pay stubs, W2 preparation, automatically updated invoices, and integration with accounting software. This helps to avoid complicated payroll issues, tax regulations, insurance coverage, and other matters typically better handled by a payroll company than an internal team, even one with HR functions.
A visual scheduler brings together all work schedules on the platform dashboard. Attendance and time worked can be tracked in real-time, as well as clock-in and clock-out time. The platform can analyze this data to give insights into the best ways to control payroll costs. Payroll information can also be sorted by department.
The employee self-service options allow team members to update their address info, download W2s, set up direct debit, track paid time off, and view pay stubs. Employees can upload scanned or digital receipts directly through the app, and record mileage. Once approved, expenses are automatically added to the payroll invoice. Expense account data can be pulled from bank accounts, CSV, and credit card data, and is also viewable directly via the app.
Human Resources
The TriNet service and platform help to manage routine HR tasks, and provide HR analytics data to administrators, see Platform Features (below) for more information on these. The online features are impressive, but for businesses wanting help with their overall HR strategy, customized training, and assistance with managing recruitment needs, TriNet offers a number of unique additional services.
Additional Services
TriNet offers a number of additional services to bolster their core PEO and payroll offerings. These include:
Connect 360
Connect 360 is an add-on service that connects businesses to specialized HR consultants that understand their specific needs, industry, and area of operation. They provide consultation on compensation, talent acquisition, payroll, benefits, performance management, HR policy, compliance, and employee relations. Connect 360 consultants are available for extended hours as well, so clients can ask questions even outside of normal business hours.
Human Capital Consulting
Another optional add-on is Human Capital Consulting. These workshops are conducted one-on-one with business owners or management and offer training on best practices in recruiting and onboarding, HR decisions and strategy, regulations, and employee retention. TriNet also provides a number of team coaching packages covering topics including performance management, learning management, leadership training, and career transition support.
Recruitment
For businesses with ongoing recruitment needs, a comprehensive recruitment service is available. This enables businesses to post on multiple, industry-specialized job boards via the TriNet platform, schedule interviews, and view the progress of each candidate as they move through interviews and assessments. TriNet even provides customized assessments and interview questions. All of these workflows can be customized to suit an organization’s needs. Background checks are available as an additional add-on.
Compliance
TriNet submits all payroll taxes and unemployment tax, and lets employees import their W2s directly into TurboTax. It also provides workplace safety programs such as management training, and a library of employee training videos and documentation. Risk management services are available to assess workplaces and identify compliance risks and safety hazards. Implementation and monitoring of necessary changes is also handled by TriNet.
As companies take on more employees, their Affordable Care Act (ACA) required insurance contributions can change. TriNet keeps companies ACA compliant by helping companies to whether they are classified as applicable large employers (ALE) and handling their strategy to meet those standards. ALE reporting is done automatically with data from the platform.
Workers’ Compensation Insurance
Optional workers’ compensation insurance is provided by an A+ rated carrier. A claims management team helps manage workers’ compensation claims, provides fraud prevention, brings access to highly rated physician’s networks and integrated medical care, and gives expedited claims handling. Workers’ compensation insurance is available as a pay-as-you-go, no deposit, no deductible plan as well.
The TriNet HR team can provide consultation on best practices to prevent employment claims, and how to best handle claims that are made. This includes training modules, handbooks, a resource library, and regionally compliant HR forms. Employment practices liability insurance (EPLI) is also available.
Platform
TriNet offers an impressively comprehensive platform bringing together HR management, payroll management, and benefits administration, both through the online portal and on apps for iPhone and Android.
The platform features a workforce analytic dashboard displaying custom graphs and metrics showing performance indicators such as turnover, hires, tenure, and termination. It also identifies trends and patterns to produce actionable data for HR managers. Compensation benchmark reports compare company compensation with data from Salary.com to track competitiveness.
Analytics Data
The platform includes workforce analytics data that can be customized to provide the most information most pertinent to a business’s needs. Data can be downloaded as PDF, Excel, CSV, charts, graphs, and scorecards to easily present data to colleagues and make informed HR decisions. In addition, the platform can integrate payroll data with Quickbooks Online, Netsuite, Intacct, and Xero.
Performance management tools and over 500 professional education programs are available for managers through the platform. The platform also includes document management, so all documentation can be kept in one place.
The employee platform includes features for clock-in/clock-out, time off requests, tracking total work hours, viewing overtime, and tracking and submitting expenses. Employees are empowered to take control of their own benefits by comparing different programs and enrolling themselves directly through the app. New hires can take advantage of the platform to access onboarding information requests and next steps.
The HR management platform and access to TriNet benefits programs are available to non-PEO clients through the TriNet Zenefits product.
You can read more about the features of the TriNet platform in our guide to the top PEO software providers.
Benefits of TriNet for Remote Employees
TriNet offers benefits for remote employees that include access to comprehensive HR services, health and wellness programs, and a variety of insurance options – all essential human capital expertise that aids in risk mitigation and alleviate HR concerns. Remote workers can also take advantage of TriNet’s technology platform for managing HR tasks, time tracking, and accessing important documents, ensuring they have the support and resources needed to work effectively from any location.
The top five benefits for remote employees through TriNet include:
- Access to comprehensive healthcare plans, including medical, dental, and vision, often at competitive rates due to group buying power.
- Flexible HR technology platform for managing HR tasks, benefits enrollment, and time tracking remotely.
- Wellness programs designed to support the physical and mental health of remote employees.
- Retirement savings plans, such as 401(k), with potential employer contributions, helping remote employees plan for their future.
- Professional development opportunities through online training and courses, supporting career growth and skill development from anywhere.
Pricing
TriNet’s pricing structure for its PEO and HR services is designed to be transparent and predictable for businesses, but you still have to contact them directly to obtain a quotation for your particular situation.
TriNet charge a flat fee on a per-employee-per-month (PEPM) basis, which allows for predictable costs without the need for long-term contracts in most cases. This pricing model is intended to make it easier for businesses to understand and manage their expenses related to HR services.
The specific rates can vary depending on factors such as region, industry, company size, and the scope of services required. TriNet emphasizes the advantage of this model in terms of cost predictability, especially when compared to other models that might charge based on a percentage of payroll or have variable fees based on other factors.
Notably, TriNet will actually reduce pricing in certain circumstances, whereas other PEOs are likely to keep pricing the same or increase it due to changes. For example, if an employee maxes out his or her social security deduction or reaches the max for unemployment taxes, TriNet’s pricing will actually go down.
User Reviews
We did a deep dive into TriNet’s scores and reviews on G2 and TrustRadius. It scored:
- 4.0 out of 5 from 599 reviews on G2
- 7.2 out of 10 from 1070 reviews on TrustRadius
Most users are very satisfied with the TriNet service. In fact, TrustRadius awarded TriNet both Top Rated and Most Loved awards in 2022.
Let’s dive into some more detailed reviews:
Positive Reviews
TriNet stands out for its user-friendly approach, exceptional customer service (almost all other PEOs has worse customer service reviews), and sleek user interface, collectively making it a preferred choice for businesses seeking HR solutions.
Users particularly appreciate how the platform simplifies complex HR processes, making it easier to navigate and save valuable time.
The comprehensive nature of TriNet’s services, encompassing everything from payroll to compliance, means businesses can rely on a single solution for a wide array of HR needs. This integration not only enhances efficiency but also ensures that users have a consistent and intuitive experience across all aspects of HR management.
The emphasis on customer service further enhances the user experience, with TriNet’s support team being readily available to assist with any queries or issues, ensuring smooth and uninterrupted HR operations.
What users liked best about TriNet:
- “I like that it is really easy for everyone to use, me as the admin on the account and platform, and my employees on their platforms. It is very well navigated and I am able to onboard new employees through a virtual walk through on their first day with hardly any questions left to answer. The payroll platform is very easy to use as well. I also really like the people that I work at TriNet, the customer support is very good. I rarely am left without an answer to a question.”
- “What I like most about TriNet is that I can reach their support people 24/7. Which is so important when you need an answer right away. They are always so helpful and knowledgeable. We use them because we are a small nonprofit and have employees all over the United States. TriNet is super helpful because they know all the state laws (so we don’t have to!) and help us navigate through any situation in any state.”
Negative Reviews
While TriNet offers a range of HR services, some users have voiced concerns over aspects of the platform and service that could be improved.
A notable point of feedback is the cost, with some users finding TriNet’s services to be expensive, which could be a barrier for smaller businesses or those with tighter budget constraints.
Additionally, despite its strengths, not all users find the platform user-friendly, indicating a learning curve or complexity in navigation for certain users. This is especially the case with understanding HR compliance, health insurance costs, employment laws, and other matters typically covered by top notch payroll tools.
Customer service experiences have also been mixed, with some users reporting slower response times and less satisfactory support outcomes.
The user interface, while praised by many for its design, has been described by some as slow or less intuitive, potentially impacting the efficiency of completing HR tasks.
These aspects highlight areas where TriNet could focus on enhancing user experience and satisfaction.
Pros and Cons
Pros
There are numerous benefits to choosing TriNet as your PEO:
- Extensive range of benefits and insurance packages — TriNet is often preferred for its wide range of insurance and benefits options, which can bring highly competitive benefits packages to employees at small companies
- Industry-specific support — TriNet has specialist staff on hand to support HR issues that affect particular industries, such as consulting, education, financial services or the non-profit sector. TriNet may be an excellent option for companies that need this specialist help. For this reason, TriNet was ranked number one for industry-specific expertise
- User-friendly platform — the TriNet platform is comprehensive, providing an employee portal, executive dashboard, and extensive HR reporting functionality.
Why TriNet? Video Explainer on the Benefits of the TriNet PEO Solution
Cons
TriNet does not currently release the detail of its pricing on its website. TriNet is also a US PEO platform so is not well-suited for companies needing extensive support for overseas employees (for more help here, check out a global PEO solution).
Unique Selling Point
TriNet offers a wide range of payroll processing and HR administration tools wrapped up in a powerful platform, along with highly competitive benefits packages. It is a full-service PEO and HR outsourcing service that can provide small businesses the leg up they need to expand and attract competitive talent. Its range of benefits options is impressive and stands out in the market. Its admin and self-service apps are simple to use and filled with advanced features.
RemotePad Score for TriNet
9/10 Our expert score for TriNet
Our team came to this score by considering the following components in the following weightings:
| PEO features | 25% |
| Payroll features | 10% |
| HR features | 10% |
| Compliance features | 10% |
| Platform features | 10% |
| Pricing | 20% |
| User reviews | 15% |
For each component, TriNet received the following score:
| PEO features | 22/25 |
| Payroll features | 9/10 |
| HR features | 10/10 |
| Compliance features | 9/10 |
| Platform features | 10/10 |
| Pricing | 16/20 |
| User reviews | 14/15 |
Top competitors (alternatives)
Top provider for:
International support
Our verdict
TriNet is ideal for your company if you need to consolidate and upgrade your benefits packages company-wide, hire in multiple states, attract highly competitive team members away from larger companies, and grow a workforce without needing to build a large HR department.
The service seems to work best where your company has some existing HR capabilities and can use the TriNet platform to its full capability.
FAQ
TriNet's PEO service offers businesses a comprehensive HR solution that includes payroll, benefits, risk management, and compliance. By partnering with TriNet, companies can outsource their HR tasks, allowing them to focus on core business activities.
TriNet is accredited by the Employer Services Assurance Corporation (ESAC). Approximately 9% of PEOs are ESAC accredited, which verifies financial reliability and use of best practices.
TriNet's PEO subsidiary has earned Certified Professional Employer (CPEO) status from the IRS. This certification is verification the company follows the reporting and financial practices set by the IRS. Approximately 7% of PEOs have this certification.
TriNet was founded in 1988 and has had much interest from private equity company types. It has raised $456.7M over 3 rounds over the last 20 years:
1. Post-IPO Equity - March 1, 2022
2. Post-IPO Secondary - December 22, 2016
3. Private Equity - June 9, 2005.
TriNet is funded by 2 significant investors; Atairos as Lead Investor, and General Atlantic.
It is publicly traded on the NYSE as TNET.
Yes, TriNet's PEO service includes compliance support that helps businesses navigate complex labor laws and regulations, reducing the risk of non-compliance penalties.
Yes, TriNet's payroll service is designed to accommodate businesses with a multi-state workforce, handling state-specific tax regulations and compliance requirements efficiently.
