Our verdict
Inifniti HR is a US Professional Employer Organization (PEO) serving clients in all 50 states of the US. It specializes in providing PEO services to large businesses, especially in the franchise and hospitality industries.
Pros
- Experienced provider for large employees, franchise owners, and the hospitality industry.
- Partners with a vast range of benefits providers, maximizing employee choice
Cons
- Not suitable for all businesses (e.g., those with international teams)
- Pricing not publicly disclosed
US only
Not publicly available
Direct deposit
Inifiniti HR is a leading Professional Employer Organization(PEO), a professional HR company which shoulders responsibility for payroll, benefits, and other administrative aspects of the employer role.
While most PEOs offer their services to all industries and businesses of all sizes, they also often specialize in servicing a particular industry, such as manufacturing, construction, warehousing, or knowledge workers. Infiniti HR specializes in serving national franchise owners, especially in the hotel industry.
Overview
Infiniti HR, founded in 2008, is a market leader, having been on the Inc. 500/5000 for 8 years in a row, and the Washington Business Journal’s list of Largest Private Companies for 3 years in a row. It currently co-employs over 80,000 employees on behalf of thousands of clients, and focused on franchises and other large enterpises.
Key Features
1. PEO
Infiniti HR promotes itself as the “The Professional Employer Organization for Franchises®”. As a service geared towards the needs of franchises and other large businesses, Infiniti HR focuses on bringing down the total cost of labor and mitigating employer liability. To this end, it is a labor aggregator; they work with labor suppliers throughout the United States and utilize technological solutions to lower the total cost of labor. It is listed as a Premium Supplier to the International Franchise Association, is a Qualified Vendor for Choice Hotels International and an Endorsed Supplier to Best Western Hotels and Resorts.
Infiniti HR works with clients to calculate their total annual cost of labor, including non-revenue generating employees in departments such as HR and payroll. Taking this number as a base fee, Inifiniti HR works to lower the total cost of labor and mitigate liability through its PEO services, HR outsourcing, insurance programs, and other methods. Each client is assigned a Conversion Manager who oversees the process, an HR Director, and a Recruitment Manager who will source new talent during the conversion phase and throughout the PEO relationship. Clients can connect to their PEO team directly at any time, rather than going through a customer service department.
The service works with many national and regional insurance providers to provide compliant, competitive, and low-cost employee insurance packages. Benefits options include dental, vision, FSA and HSA benefits, Minimum Essential Health Coverage, STD insurance, Life insurance, accident insurance, critical illness coverage, hospital indemnity, ID theft, Telehealth, pre-paid legal, Wagecard, Zayzoon, HomeBeneift IQ, pet insurance, maternity benefits, individual health options, and even home and auto insurance.
How does Infiniti HR tailor its PEO solutions for franchise owners?
2. Payroll
Infinity HR provides fully outsourced payroll processing. It handles all direct deposits, deductions such as garnishments and child support payments, tax payments, and reporting and filing of W2 forms. It works with clients to create a flexible system incorporating their preferred methods of time reporting, payroll processing, and check printing and provides a General Ledger (GL) interface.
3. HR
Infiniti HR can produce or review employee handbooks to provide compliant material that is up-to-date with the most recent workplace regulations. It helps produce accurate job descriptions to enable better evaluations and ensure employees’ work is aligned with the company’s vision. It also provides employment law posters, field guides, standardized management forms, and consultation on national and state regulations.
Nationwide recruitment process outsourcing is available as an add-on through a partnership with Talentuition.
4. Compliance
As a co-employer, Infiniti HR shoulders much of the liability for workforce regulations. The Infiniti HR team also works to mitigate further liabilities where possible. It works with clients to ensure that workplaces are kept safe and compliant, best practices are followed regarding reporting and insurance coverage, and that exposure to risk is minimized.
Infiniti HR also provides a wide variety of business insurance options through Mulberri, a business insurance marketplace for PEO clients whose services are embedded in the Infiniti HR platform. Mulberri allows businesses to choose from a number of competitive packages offered by national providers. Offerings include workers’ compensation insurance, cyber liability coverage, employment practices liability, general liability, professional liability, business owner’s policies, and commercial umbrella insurance. Eligible clients may be offered no down payment, pay-as-you-go workers’ compensation insurance.
5. Platform
The Infinity HR platform is powered by PrismHR and a proprietary EPM. It also includes a GL interface with real-time tax calculations to help businesses improve the efficiency of their accounting departments. This tool can integrate with accounting software such as QuickBooks, Peachtree, Data Pro, and Great Plains.
The Mulberri system is integrated into the Infiniti HR platform and notifies clients when they become eligible for a new discount, without having to wait for their annual renewal to renegotiate terms.
Pricing
Infiniti HR does not disclose its pricing on its website, and customized quotes must be sought from the company.
Pros and Cons
Pros
Benefits of choosing Infiniti HR as your PEO include:
- Infiniti HR specializes in solutions for national-size employers, large employers, franchise operators, and the hospitality industry. While many other national PEOs focus on small businesses, remote teams, manufacturing, or construction, Infiniti HR offers services designed for the needs of franchised businesses in the service industry that have branches throughout the country.
- Services are aimed at reducing total labor costs and mitigating liabilities.
Cons
- Less oriented towards professionals. With its focus on reducing labor costs and liabilities, Infiniti HR is less geared towards the needs of companies looking to attract highly competitive knowledge workers
- Does not publicly disclose pricing.
Customer and employee reviews
We looked at customer and employee reviews of Infiniti HR across several sites. It scored:
- 4.8/5 (233 reviews) on Featured Customers
- 2.8/5 (15 reviews) on Glassdoor
Unique Selling Point
A PEO focused on reducing total labor costs for franchise owners in the service industry. It is designed to take over non-revenue-generating business functions so that large employers can focus on growing their businesses. These services are available as a customized package based on the particular needs of the clients.
The targeting offering for franchises and other large enterprises means that Infiniti HR is rated by RemotePad as the top PEO for large enterprises.
RemotePad Score for Infiniti HR
4.4/5 Our expert score for Infiniti HR
Our team came to this score by considering the following components in the following weightings:
| PEO features | 25% |
| Payroll features | 10% |
| HR features | 10% |
| Compliance features | 10% |
| Platform features | 10% |
| Pricing | 20% |
| User reviews | 15% |
For each component, Infiniti HR received the following score:
| PEO features | 22/25 |
| Payroll features | 9/10 |
| HR features | 10/10 |
| Compliance features | 10/10 |
| Platform features | 8/10 |
| Pricing | 18/20 |
| User reviews | 11/15 |
Top alternatives (competitors)
Our verdict
For large employers in hospitality and other service industry franchises, Infiniti HR can reduce their liabilities, lower costs, and generally streamline and simplify their businesses. For large national employers, operating franchises in several states, employing a variety of internal HR and accounting teams in each region, and handling all recruitment internally, the Infiniti HR system could drastically reduce their workload.
Smaller employers who wish to use a PEO to attract highly competitive remote working knowledge workers may find the system less suited to their needs.
FAQ
Infiniti HR is headquartered in Burtonsville, Maryland. It also maintains regional headquarters serving the East Coast and the Southern US. As a National PEO, Infiniti HR serves clients in all 50 states.
Partners in the Infiniti HR National Alliance Program include: Best Western, Choice Hotels, Hyatt, Red Roof, the Asian American Hotel Owners Association, the American Hotel and Lodging Association, the California Hotel and Lodging Association, the California Lodging Industry Association, Cobalt Workspace, the Franchise Action Network, the International Franchise Association, and the Independent Lodging Industry Association.
Infiniti HR is privately funded. In 2018, Infiniti HR raised $4.3M in capital from Oak Street funding.
